Shipping Policy
Items that are in stock will be shipped within 7 days of purchase. The exact shipping time depends on the carrier and your location.
You will receive a tracking number once your order has been shipped, so you can monitor its progress.
Import Taxes and Duties
: Buyers are responsible for all import taxes, customs duties, and any other fees imposed by the destination country.
Local Pickup in Berlin: If you prefer to pick up your order in person, you can select the Self Pickup option at checkout. Please contact me to arrange a convenient pickup date and time.
Pickup Address:
Scheiblerstr 29, 12437 Berlin, Germany
(S Baumschulenweg, Berlin Treptow)
Returns & Refunds
Each piece is handmade with care, so I generally don’t accept returns. However, under German and EU law, you have the right to withdraw from your purchase within 14 days of receiving it, as long as the item is in its original condition and packaging.
Exemptions: Custom-made or personalized items, such as those specifically created for you, are not eligible for return.
If there’s a problem with your order—like if it arrives damaged or something’s not right—please contact me within 14 days of receiving it. We’ll talk it through and see if a return, exchange, or refund makes sense.
Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds will be processed within 14 days after receiving the returned item.
For any questions or issues, just reach out at weberdenise@live.com.
Privacy Policy
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
1. Data Controller
The data controller for this website is:
Denise Weber
Scheiblerstr. 29
12437 Berlin, Germany
Email: weberdenise@live.com
2. Data We Collect
We collect the following types of data:
1. Personal Data:
* Name
* Email address
* Payment information (processed securely via third-party payment providers; we do not store payment details locally)
2. Automatically Collected Data:
* IP address
* Browser type
* Operating system
* Cookies and tracking data (see Cookie Policy)
3. How We Use Your Data
We use your data for the following purposes:
* To process and fulfill your orders.
* To respond to your inquiries.
* To improve our website and user experience.
* To comply with legal obligations.
4. Legal Basis for Data Processing
We process your personal data under the following legal bases:
* Performance of a Contract: To process your orders.
* Legitimate Interests: To improve our services and prevent fraud.
* Consent: For analytics, marketing communications, and non-essential cookies.
* Legal Obligation: To comply with applicable laws.
5. Sharing Your Data
We do not sell your personal data. Data is only shared when necessary for:
Payment Processing (PayPal)
We use PayPal as a payment service provider. When you choose PayPal to complete your purchase, your payment details are transmitted directly to PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg).
PayPal collects data necessary to process the payment, such as your name, email address, billing and shipping address, payment amount, and transaction details. We do not store your payment information locally.
The use of PayPal is based on performance of a contract (Art. 6(1)(b) GDPR) and, where applicable, on legitimate interests (Art. 6(1)(f) GDPR), such as fraud prevention.
PayPal may transfer data to servers outside the EU/EEA, including the United States. Such transfers are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission.
For more details, please see PayPal’s Privacy Policy:
https://www.paypal.com/webapps/mpp/ua/privacy-full
Website Analytics (Google Analytics)
This website uses Google Analytics, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies to analyze your use of our website.
We have activated IP anonymization, so your IP address is truncated within the European Economic Area before transmission. In rare cases, the full IP may be transferred to Google servers in the United States and shortened there.
The use of Google Analytics is based on your consent (Art. 6(1)(a) GDPR; §25(1) TTDSG). You may withdraw your consent at any time via our cookie banner.
Google may transfer data outside the EU/EEA (including to the United States). Such transfers are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission.
For more details:
* Google Privacy Policy: https://policies.google.com/privacy
* Opt-out plugin: https://tools.google.com/dlpage/gaoptout
6. Data Retention
We retain your personal data:
* For as long as necessary to fulfill the purposes outlined in this policy.
* To comply with legal obligations (e.g., tax and accounting).
7. Your Rights
Under the GDPR, you have the following rights:
* Access: Request a copy of your data.
* Correction: Rectify inaccuracies.
* Deletion: Request data erasure (“right to be forgotten”).
* Restriction: Restrict processing of your data.
* Data Portability: Request transfer of your data.
* Objection: Object to processing for legitimate interests or marketing.
* Withdrawal: Withdraw consent at any time, without affecting prior lawful processing.
You also have the right to lodge a complaint with a supervisory authority, in particular the Berliner Beauftragte für Datenschutz und Informationsfreiheit.
8. Security Measures
We take reasonable technical and organizational measures to protect your data, including encryption and secure storage.
9. Cookies and Tracking
Please refer to our Cookie Policy for details on how we use cookies and tracking technologies.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Updates
We may update this policy occasionally. Please check this page for changes.
12. Contact
If you have any questions, contact us at:
weberdenise@live.com
Cookie Policy
We use cookies and similar technologies on our website to provide you with a better user experience.
1. What Are Cookies?
Cookies are small files stored on your device when you visit a website. They help us improve functionality, analyze traffic, and remember your preferences.
2. Types of Cookies We Use
Essential Cookies
Required for basic functionality (e.g., shopping cart, secure payment). These do not require consent.
Functional Cookies
Remember your preferences (e.g., language settings).
Analytics Cookies (Google Analytics)
Help us understand how visitors use our website (e.g., which pages are visited, time spent, links clicked).
* _ga: Used to distinguish users (storage period: up to 2 years).
* _gid: Used to distinguish users (storage period: 24 hours).
* _gat: Used to throttle request rate (storage period: 1 minute).
Analytics cookies are only set with your prior consent (Art. 6(1)(a) GDPR; §25(1) TTDSG). You can withdraw consent at any time via our cookie banner or browser settings.
Google may transfer data outside the EU/EEA (e.g., to the United States). Such transfers are safeguarded by Standard Contractual Clauses (SCCs).
Payment Cookies (PayPal)
When using PayPal for transactions, PayPal may set cookies on your device. These cookies are primarily used for payment processing and fraud prevention. In some cases, PayPal may also use cookies for marketing purposes.
Essential PayPal cookies required for secure payments do not require consent. Non-essential cookies (e.g., marketing) are only set with your prior consent.
For more details, please see:
* PayPal Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-full
* PayPal Cookie Policy: https://www.paypal.com/webapps/mpp/ua/cookie-full
Marketing Cookies
If used, these track activity across websites for personalized ads. They are only set with your explicit consent. (Currently, we do not actively use marketing cookies, but third-party providers such as PayPal may set them.)
3. Managing Cookies
You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect website functionality.
4. Consent Management
We use a cookie banner/consent management tool to allow you to accept or reject non-essential cookies in compliance with the GDPR and TTDSG. You can change your preferences at any time via the banner.
5. Updates
We may update this Cookie Policy occasionally. Please check this page for changes.
Impressum
Denise Weber
Scheiblerstr 29
12437 Berlin
Germany
Email: weberdenise@live.com
Phone: +49176 52828949
As a small business according to §19 UStG, no VAT is charged.